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Coronavirus (COVID-19)

Accessibility Statement

Accessibility statement for Coronavirus Yellow Card Reporting website

This accessibility statement applies to the domain

This website is run by the Medicines and Healthcare products Regulatory Agency (MHRA). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts

  • zoom in up to 300% without the text spilling off the screen

  • navigate most of the website using just a keyboard

  • navigate most of the website using speech recognition software

  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • There are some elements missing proper labels or attributes

  • There are some links without proper text

  • A colour contrast issue

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 18 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The MHRA is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to ‘the non-compliances’ listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

The ‘Sign in or Register’ button cannot be operated with a keyboard (WCAG 2.1 success criteria 2.1.1)

No skip link is provided to bypass repeated sections of content (WCAG 2.1 success criteria 2.4.1)

After tabbing through the links in the footer, a hidden link, checkbox and button receives focus (WCAG 2.1 success criteria 2.4.3)

An obvious focus indicator is missing on interactive elements of the Cookie overlay (WCAG 2.1 success criteria 2.4.7)

A link in the banner is incorrectly marked as a heading (WCAG 2.1 success criteria 1.3.1)

Some of the links do not have proper descriptive text (WCAG 2.1 success criteria 2.4.4)

The language of the page is not identifiable by assistive technologies as English (WCAG 2.1 success criteria 3.1.1)

Some elements are not nested according to their specifications (WCAG 2.1 success criteria 4.1.1)

There is a colour contrast issue on the ‘About you’ page (WCAG 2.1 success criteria 1.4.3)

Some of the elements are missing labels or attributes (WCAG 2.1 success criteria 3.2.2)

No autocomplete function is available on the Contact us and Register inputs (WCAG 2.1 success criteria 1.3.5)

Error messages do not provide suggestions to the user to rectify the issue (WCAG 2.1 success criteria 3.3.3)

A search form and sitemap is not provided throughout the website (WCAG 2.1 success criteria 2.4.5)

We plan to fix these problems during subsequent releases of the website, before 31 October 2020.

What we’re doing to improve accessibility

A comprehensive manual audit of the site was carried out by an expert third party in June 2020.

Test failures were reported to our development team and the issues are worked through on a priority basis.

We plan to fix these problems during subsequent releases of the website, before 31 October 2020.

Preparation of this accessibility statement

This statement was prepared on 18 September 2020. It was last reviewed this date.

This website was last tested on 6 June 2020 by Nomensa.

How we test this website

We test this website using automated and manual accessibility tests. Both types of testing are run against the W3C WAI Web Content Accessibility Guidelines version 2.1.

We do manual testing by selecting a representative sample of web pages (typically between 10 and 20 pages) and check that they are compliant with the guidelines. Our testers use the WAVE Chrome browser extension, which applies a range of checks to the web page under test. Our testers also manually navigate around the pages and check that content is presented in a logical order.

We use a Microsoft Tool, Accessibility Insights, to carry out automatic testing.